Customer Profile
Milford Care Centre provides a comprehensive range of Palliative Care services to terminally ill patients and their families throughout the Mid Western Region. With a 30 in-patient bed unit, it is one of the largest and most advanced such centres in the area.

The Situation
The Centre has an Education, Research and Professional Development Department, which is a major provider of palliative care education across the HSE Mid-Western Area. It offers a Certificate in Essential Palliative Care for Allied Health Professionals via Distance Learning. As part of an intensive 8-week course, participants from a variety of backgrounds (Occupational Therapists, Physiotherapists, Dietitians etc) are required to do 80 hours of study and submit a portfolio for final assessment.
With participants from all over the country (mostly working in demanding careers), travelling to Limerick on a regular basis after work would be an onerous task and off-putting to participants.

The Solution - 247meeting's Web Conferencing Solution
The Web Conferencing solution from 247meeting was chosen to deliver lectures remotely. Participants from as far as Belfast could log in to attend a lecture. Not only did they save time travelling, but they were able to do all the things they'd do in a conventional theatre setting - see slides, video and ask questions.
According to ICT Officer, Pauline McCarthy "we looked at a number of different solutions, including the big well-known names, but chose the solution from 247meeting in the end. We were impressed with how easy it was to setup and use, and the Support we received was fantastic - even out of hours”.

Benefits
With 25 participants on the course, each component delivered by web reduces total driving by over 2,500 miles and saves 125 hours of driving, allowing Milford Care Centre and its participants focus on the learning, not the logistics. Because of this saving, the attendance rate has remained high and future courses are over-subscribed.