audio quality

Improve Audio Quality and Reduce Noise

It's a fact of life that some callers in your conference call may bring background noise into your conference call. Here are some tips to help you reduce this noise and improve the experience for all you other Guests.

Remember that *6 mutes and unmutes any caller's line. If you're the Host and you hear that someone is bringing noise into the conference, ask them to press *6 on their own line
Avoid speakerphones if possible; speakerphones can introduce their own noise and echo. If someone on the call is using a speakerphone, ask them to mute their line when not talking.
If speakerphones are unavoidable, make sure the volume is not too high on them as this can cause echo and distortion
Avoid typing, rustling papers and heavy breathing. Any of these activities can bring in noise into the conference call. Again, if these activities can't be avoided, mute the line using *6

If you experience consistent issues which aren't alleviated by the above, please contact us to arrange some testing. We will need to know:

Does this happen on all calls or just with some groups?
Does the same happen if you dial in from a different handset/extension (or even a mobile)?
Do other callers on the line hear the same?
Does the same happen if you dial into a conference via another 247meeting dial-in number (see www.247meeting.com/numbers)
Has your local IT/System Administration looked into this issue?

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