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Case studies

Case Study #1

Corporate Software/Professional Services (Banking/Financial Industry)

Customer Profile

Xeon Financial Services is a multi-million dollar Irish company that specialises in the implementation of Oracle's banking software suite in banks around the world. Founded in 2006, it comprises mostly of Professional Services experts who have worked with banks, the big four consultancy companies and corporations such as Siebel, IBM and Oracle.

The Situation

With projects in the UK, US and Turkey, the company needed a way for staff, management, its partners and potential clients to discuss projects and monitor progress. For internal meetings they had tried Skype conference calls, but found that the quality was poor with more than 3 callers.

The Solution - 247meeting's Conference Call service

Company Director Fergus White said "With operations across three continents, we needed a communications solutions that could be set up and maintained with zero cost and effort. We did not want to pay exorbitant prices for complex solutions. For internal calls we had tried Skype Conference Call, but found the quality deteriorated significantly with more than 2 callers, so we looked around and found 247meeting. Their conference call service has local dial-in numbers at the locations where we operate in Dublin, Turkey, the UK and the US, so we can keep updated without having to make expensive international calls. Quality and reliability have been excellent".

Benefits

Using 247meeting's on-demand service, company executives can hold calls at any time of the day or night without having to reserve in advance. This has proved useful with locations spread over 10 time zones and keeps client projects and company business on track with simple regular conference calls.

Case Study #2

Voluntary Sports Organisation

Customer Profile

The Irish Orienteering Association (IOA) is the national governing body for the sport of Orienteering in the Republic of Ireland. It is responsible for 22 clubs with 1,200 active members. It is a voluntary organisation - the Executive Officers are not paid for their work.

The Situation

Like many voluntary or non-profit organisations, the IOA's Committee must meet on a periodic basis. Previously meetings were in the evenings with venues spread around the country, meaning that all Officers had to drive a considerable distance to most meetings. Scheduling meetings was difficult as they required many people to take time off their own jobs to attend and give up time with their families. According to Marcus Geoghegan, IOA Chairman "we found that attendance at quarterly meetings was a real imposition on the Executive Officers. Most have full-time jobs and families, and to drive 150 miles to attend a 2-hour meeting in the evening was too much". The IOA trialled a number of conference call providers, but found service and reliability to be poor.

The Solution - 247meeting's Conference Call service

The IOA signed up online for 247meeting's free trial conference service and tried it with a meeting - "there was no problem, better than previous facilities we were using. We had callers from all over the country, including Northern Ireland, there were no dropouts and call quality was excellent".

The Benefits

In addition to the ease-of-use, the IOA will benefit in terms of time and money - "we reckon that for an average 6-person meeting, we save 30 hours of driving time between us, and that's before we count the savings in travel costs. Compared to the small fee for a conference call, the financial, environmental and time benefits make it an easy choice for us"